dear mothercare,

what’s the point in putting an advice line phone number on your products if the only advice you can give me on the phone is “take it into a store and see if they can help.”. thanks for leaving me on hold listening to your advertising for 15 minutes anyway.

yours disgruntledly

kirsty

p.s.

i eventually worked out how to fix your product. whoever drew the illustration in the instructions didn’t have the product to draw from life. and the out-laws were following the instructions to the letter. i could tell you what’s wrong and then you could tell other people. but since you didn’t even ask me what product i was looking at when i phoned you i don’t have much hope that the information will get spread about if i tell you about it.

p.p.s.

i already have a personal boycott of mamas and papas since their pushchair guarantee is worth precisely the square root of a minus zero. so i guess i’m going to end up with nowhere to buy childcare products soon.