matt webb calls up customer care lines to find out how exactly they care for their customers.

Polos

Very friendly. Bloke who answered customer care line based in a portacabin on the factory floor, near the Polo making machine. Asked to describe it, he said it was a like a six barrel machine gun, shooting mints. Loud.

i’ve always wondered what people asked these helplines. now i’m wondering why it didn’t occur to me to call and ask too.