Archive for October, 2006

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The Field of Blood by Denise Mina

In books read on October 14, 2006

When I read the Garnethill trilogy (and loved it) I hoped Mina would become an absolute must read author, I can't get enough of those! However I've found her next books a little so-so. Not bad, just could do better.

This is the first in a new series. It's set in 1981 and features Glaswegian Paddy Meehan, an 18 year old eager to get into the investigative journalism business. I'm guessing from the 25 year old setting that the plan is to age Paddy throughout the books and follow her career progression.

I found this book slow going at first, and the plot a bit too easily sorted out at the end, but on the whole I thought it was a promising start to a series and will be looking out for the next one. Paddy's a good character, lots of background details make her realistic, and she's flawed like the best of them.

Borrowed.

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links for 2006-10-13

In links on October 13, 2006

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links for 2006-10-12

In links on October 12, 2006

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Wellies IIIWellies IIWellies IOutside IXOutside VIIIOutside VIIOutside VIOutside VOutside IVOutside III

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Flickr Pics 11th October 2006

on October 11, 2006 by kirsty

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links for 2006-10-10

In links on October 10, 2006

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Good Service, Bad Service

In why oh why on October 10, 2006

Two totally different customer service experiences from shops at Meadowhall.

Bad Service:

I went to Optical Express and asked to buy a new pair of glasses. You can get a second pair free, they said, we can make them up as sunglasses if you like. I picked a second pair and said I would like them as sunglasses. They only had the lenses to make one pair of glasses up that afternoon and asked if I could come back in a few days for the second pair. Two weeks later I went back.

Yes, here’s your second pair of glasses. They clearly weren’t sunglasses. Oh, we didn’t know you wanted sunglasses, we’ll tint them, come back later. I came back later, my sunglasses were ready. That’ll be another £35 please.

At no earlier point did they mention that the sunglasses would cost more. At one point they told me the extra charge was for the tinting (why didn’t they tell me when I first went back?), at another point they told me the extra charge was for the anti-reflection coating I wanted on my first pair of glasses (why didn’t they tell me and charge me when I first went in?). They rambled on about the free sunglasses offer having finished a month before – I wasn’t in an Optical Express shop a month before, I was told I could have free sunglasses two weeks ago.

In the end I decided to pay the £35 and complain to the head office. Letter in the post.

Darren was looking for some new glasses too – guess which optician won’t be getting a couple of hundred quid of his money.

Good service:

I looked on the Schuh website last week and found two pairs of shoes I liked, both were listed as being in stock in the right colours and sizes at the Meadowhall shop. However it was a few days before I got to go there. I found both pairs of shoes; one was out of stock in the black I wanted so they bought me some brown ones to try on. They fit fine and they offered to order them for me in black. They ordered them for me on Saturday afternoon in the shop and offered to send them to me free of charge. I got an email on Monday afternoon to say they had left the depot and were with Parcelforce; they turned up at my house at 8am Tuesday morning. At 10am I got an email to say they’d been delivered and a link to a copy of my own signature when I’d signed for them. Fabulous service.

Also, Darren was browsing for new glasses in Boots and out of the blue the sales assistant offered to tighten the screws on the glasses he was wearing. Not because he was giving them money (he didn’t) but just because good customer service means that he’ll be more likely to give them money in the future.

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Cinderella (on Vimeo)

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Flickr Pics 10th October 2006

on October 10, 2006 by kirsty

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A Dozen TeethOn Display

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Flickr Pics 9th October 2006

on October 9, 2006 by kirsty

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Carry Me Down by MJ Hyland

In books read on October 9, 2006

I'm in two minds about this book. The first half didn't have much going for it apart from some understatedly nice writing and a slightly loopy child narrator. The second half was still clearly written and got more eventful but the events were almost too much for the writing. I'm not really sure what I made of the whole.

It's another book up for the Booker. (The "Man Booker Prize" as it's being called in a sort of over sponsored way - I think Booker were very clever to sponsor it for so long that their successor sponsors had to keep their name in use or nobody would know what they were on about! Either that or not very clever for sponsoring it for so long that nobody realised that the book prize was related to the cash & carry people.) Anyway, asides aside, I wouldn't back it over either St Aubyn or Grenville to win the prize, but what do I know?

Oh, and I never understood the title, or how it related to the story, which is a bit odd.

Borrowed.

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Thomas's Party VIThomas's Party VThomas's Party IVThomas's Party IIIThomas's Party IIThomas's Party ISquare Eyes IISquare Eyes IBaby, It's Cold Outside VBaby, It's Cold Outside IV

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Flickr Pics 8th October 2006

on October 8, 2006 by kirsty

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